Refund policy

Returns & Exchanges Policy

Last updated: [May 10, 2026]

We want you to love your Classdi purchase. This Returns & Exchanges Policy explains how exchanges, store credits, and refunds are handled.

Classdi encourages exchanges whenever possible. If your item does not fit, you may request an exchange for another available size, color, or style.

1. Return and Exchange Window

You may request an exchange or return within 14 days of receiving your order.

To start an exchange or return, contact us at [support@classdi.com] with your order number and the reason for your request.

Requests made after 14 days may be refused.

2. Exchange-First Policy

When possible, we prioritize exchanges over refunds. If your item is eligible, you may request:

A size exchange
A color exchange, if available
An exchange for another style, if available
Store credit
A refund, if your return is approved and no exchange or store credit is selected

Exchanges are subject to product availability.

3. Return Authorization Required

For security and operational reasons, our return address is not publicly displayed.

If your return or exchange request is approved, we will provide the return instructions and the appropriate U.S. return center address by email.

Please do not send any item back without receiving return authorization. Unauthorized returns may be refused and may not be eligible for exchange, store credit, or refund.

4. Eligibility Conditions

To be eligible for an exchange, store credit, or refund, the item must be:

Unworn, unused, and unwashed
In its original condition
With all original tags, labels, hygiene protections, and packaging attached
Free from stains, makeup marks, deodorant marks, perfume, odors, pet hair, smoke smell, alterations, or damage
Returned in suitable protective packaging

Classdi reserves the right to refuse any return that does not meet these conditions.

5. Non-Returnable Items

The following items are not eligible for exchange, store credit, or refund unless defective or required by law:

Final sale items
Gift cards
Custom or personalized products
Items marked as non-returnable
Items that have been worn, washed, altered, damaged, stained, or returned without original tags
Items returned after the return window
Unauthorized returns

6. How to Start an Exchange or Return

To request an exchange or return, email [support@classdi.com] with:

Your order number
The email address used at checkout
The item you wish to exchange or return
The reason for your request
The new size, color, or style requested, if you want an exchange
Photos, if the item is damaged, defective, or incorrect

We will review your request and provide instructions if it is approved.

7. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless required by law or unless the return is due to our error.

If we provide a prepaid return label, the cost of the label may be deducted from your refund or store credit, unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service. Classdi is not responsible for return packages lost in transit.

8. Exchange Shipping

If your exchange is approved, Classdi may cover the cost of shipping the replacement item to you for the first eligible exchange, unless otherwise stated.

Additional exchanges may be subject to extra shipping fees.

Exchanges are shipped after the original item has been received and inspected, unless we decide otherwise.

9. Inspection and Approval

Once the return center receives your item, it will be inspected.

If the item meets our conditions, we will process the approved exchange, store credit, or refund.

If the item does not meet our conditions, we may refuse the exchange, store credit, or refund. In that case, you may be responsible for shipping costs if you want the item sent back to you.

10. Refunds

If a refund is approved, it will be issued to your original payment method within 5 to 10 business days after approval.

Your bank or payment provider may take additional time to process and post the refund.

Original shipping fees, return label costs, duties, taxes, customs fees, and handling fees may be non-refundable unless required by law.

11. Store Credit

If you choose store credit instead of a refund, we may offer an additional bonus credit at our discretion.

Store credit is issued in U.S. dollars and may be used only on our website.

Store credit may not be redeemable for cash unless required by law.

12. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at [support@classdi.com] within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the item, packaging, and defect or error

If approved, we may offer a replacement, exchange, store credit, or refund depending on the situation.

13. Refused Packages and Unclaimed Orders

If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties, taxes, or fees were not paid, any shipping fees, customs fees, return fees, or handling costs may be deducted from the refund where permitted by law.

14. Return Abuse and Chargebacks

We reserve the right to refuse returns, exchanges, or future orders from customers who engage in fraudulent activity, return abuse, wardrobing, repeated excessive returns, or chargeback abuse.